Refund policy
At Zavii Collection, customer satisfaction is very important to us. We aim to deliver premium quality products, but if there is any issue with your order, our support team is here to help.
Eligible Cases for Return or Exchange
You may request a return, replacement, or refund if:
- You received the wrong product or wrong size
- The item arrived damaged or defective
- Your parcel was not delivered within the expected timeframe
Return & Refund Requirements
To qualify for a return or refund:
- The request must be made within 7 days after receiving the order
- The product should be unused and in its original condition
- All original packaging, tags, and accessories must be included
- Customers must provide clear photo or video proof of the issue for verification
How to Request a Return or Refund
Follow these simple steps:
- Contact our support team with your order number
- Explain the issue briefly
- Share photo or video evidence for verification
- Our team will review your request and respond within 24 hours
Refund Process
- Approved refunds will be issued through the original payment method or store credit, depending on customer preference
- Refund processing may take 3–5 working days
Important Notes
- Products damaged due to misuse or normal wear are not eligible for return
- Customized or special-order items may not qualify for refunds or exchanges
Contact Us
For any return, exchange, or refund-related assistance, feel free to contact us:
📧 Email: zaviicollection@gmail.com
📞 Phone: 03135004313
Thank you for choosing Zavii Collection.